Resume and Cover letter

Tara G. O’Crowley

Human Resources

Dialogue Marketing

Orem, UT 84057

Dear Ms. Rachelle Grant:

It is tempting to telephone in response to your ad for a customer service representative position since the majority of service transactions take place over the phone these days.

Instead I have enclosed my resume, providing you with in-depth information on the 4 ½ years I have spent dealing with the public. Throughout this time, I have successfully resolved customer claims and accurately recorded complex product orders with consistent praise from my supervisors.  More importantly, I have helped in keeping existing customers satisfied and transforming first-time buyers into loyal, repeat purchasers.

I would appreciate the chance to do the same for your organization and look forward to meeting with you shortly so that you too can experience my skills on a first-hand basis. Thank you for your time and consideration.

Sincerely,

Tara G. O’Crowley

Tara G. O’Crowley

 

OBJECTIVE              

                                    To obtain a position in customer service that will enable me to use my strong organizational skills and ability to work well with others.

                                       With over 4 ½ years of progressive experience in customer service I will add value and commitment.

WORK

EXPERIENCE            

                                   Stampin’ Up!                                                          September 2007 - July 2010

                                      12907 S. 3600 W. Riverton, UT 84065

·         Provided customer service for hundreds of inbound calls each day

·         Handled coaching, support and problem solving daily

·         Accurately placed orders and corrections for demonstrators

                                   Crocs                                                                 May 2007 - Dec 2008

                                       6191 S. State Street Murray, UT 84107

·         Handled book keeping with open and closing procedures

·         Assisted customers with experiencing our products first hand

·         Provided information about our retail items

                                    Regis Salon                                                       Feb 2006 - May 2007

                                       1200 Towne Centre Blvd. Provo, UT 84601

·         Established and worked with my own clientele

·         Provided excellent customer service for clients

·         Generated repeat business through successful client follow-up

SUMMARY OF

QUALIFICATIONS

                                   • Strong organizational and detail-oriented skills

                                  

                                   • Effectively handle multiple tasks simultaneously

                                  

                                   • Demonstrates ability to acquire and apply knowledge rapidly

                                  

                                   • Independent work with minimal supervision and contribute to team

EDUCATION            

                                   Utah Valley University                                            

                                   Orem, Utah

                                   AAS in Culinary Arts to be completed 2012

                                   Dallas Roberts Academy                                         

                                   Provo, Utah

                                   Cosmetologist/Barber License completed 2005