Sunday, December 5, 2010

Resume and Cover letter

Tara G. O’Crowley
Human Resources
Dialogue Marketing
Orem, UT 84057
Dear Ms. Rachelle Grant:
It is tempting to telephone in response to your ad for a customer service representative position since the majority of service transactions take place over the phone these days.
Instead I have enclosed my resume, providing you with in-depth information on the 4 ½ years I have spent dealing with the public. Throughout this time, I have successfully resolved customer claims and accurately recorded complex product orders with consistent praise from my supervisors.  More importantly, I have helped in keeping existing customers satisfied and transforming first-time buyers into loyal, repeat purchasers.
I would appreciate the chance to do the same for your organization and look forward to meeting with you shortly so that you too can experience my skills on a first-hand basis. Thank you for your time and consideration.
Tara G. O’Crowley

Tara G. O’Crowley


                                    To obtain a position in customer service that will enable me to use my strong organizational skills and ability to work well with others.

                                       With over 4 ½ years of progressive experience in customer service I will add value and commitment.

                                   Stampin’ Up!                                                          September 2007 - July 2010
                                      12907 S. 3600 W. Riverton, UT 84065
·         Provided customer service for hundreds of inbound calls each day
·         Handled coaching, support and problem solving daily
·         Accurately placed orders and corrections for demonstrators

                                   Crocs                                                                 May 2007 - Dec 2008
                                       6191 S. State Street Murray, UT 84107
·         Handled book keeping with open and closing procedures
·         Assisted customers with experiencing our products first hand
·         Provided information about our retail items

                                    Regis Salon                                                       Feb 2006 - May 2007
                                       1200 Towne Centre Blvd. Provo, UT 84601
·         Established and worked with my own clientele
·         Provided excellent customer service for clients
·         Generated repeat business through successful client follow-up


                                   Strong organizational and detail-oriented skills
                                   Effectively handle multiple tasks simultaneously
                                   Demonstrates ability to acquire and apply knowledge rapidly
                                   Independent work with minimal supervision and contribute to team

                                   Utah Valley University                                            
                                   Orem, Utah
                                   AAS in Culinary Arts to be completed 2012

                                   Dallas Roberts Academy                                         
                                   Provo, Utah
                                   Cosmetologist/Barber License completed 2005

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